Dec 232010

It’s hard to remember a Christmas in recent years when someone hasn’t made reference to Facebook. “According to her last status update, Jane went into labor 20 minutes ago!”

If you’re known as the family geek, chances are you’ll be asked for a Facebook tutorial. If not, it can break awkward family silence at the dinner table. So, we’ve put together a list for you (think of it as your Christmas present) of what we think are some important guidelines for those just joining Facebook.

Top 5 Facebook tips to share with Grandma:

    facebook requests

    Too Many Requests!

  1. Know the difference between Facebook messages and wall posts – and use it.
  2. Don’t friend people you don’t know.
  3. Don’t overload with invites to groups, games, or events. (Simply because it’s annoying).
  4. Know your privacy settings. Who sees your information?*
  5. If privacy settings disappeared and everything on Facebook were suddenly public to the world, make sure none of that content would ruin your life.

Facebook Privacy

*You can also assign each friend to a list you create. Make a list for family, colleagues, friends, etc. to ensure that what you share is received by the appropriate people. You might end up quite embarrassed if you are not careful. See the following photo for an example:

Make a list!



For a comical collection of disasters, refer to Facebook Fails. We recommend setting up a projector screen and searching through this as opposed to watching Home Alone. Happy Holidays, everyone.

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Nov 032010

We tuned into today’s Facebook event live via http://apps.facebook.com/facebooklive.

Amazingly, the last three months where we’ve had a Social Expedition breakfast, Facebook has also released big news. Today is no exception and boils down to three main points:

  • Single Sign-on for mobile
  • Location API’s
  • Deals

Here are the key takeaways:

Single Sign-on for Mobile

Think Facebook Connect, but for mobile. Here’s how it works (on your phone): login to Facebook, and then access Foursquare (or other participating app) without having to type a unique username and password for Foursquare. This same functionality has existed on the desktop for a while, but hasn’t existed with mobile apps until now. This saves a huge amount of login frustration.

Location API’s

Big news here is that you’ll be able to see where your friends have checked-in near your current location. Example: You’re standing outside of LunaWeb wondering where to go for lunch. You’ll be able to see that lots of your friends have previously checked in at Memphis Pizza Cafe…

Deals

For anybody following Proximity Marketing over the past few years, here’s a major step forward. Merchants can create deals and make them available to you based on your location (the deals are proximate). So using the above example of standing outside LunaWeb, in looking at Deals you’ll see that Asian Bistro up the street is offering a free appetizer with the purchase of two lunch specials. (Prediction: this will soon evolve into you being able to specify the types of deals you’re interested in and if you’d like them pushed to you, which is one of the original promises of proximity marketing… steps away.)

Also, Facebook is giving Android devices more attention than previously (this comes on the heels of news that Android is less than 10% away from iOS (iPhone) adoption and closing). In fact, the brand new Facebook for Android app is released today.

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Jul 222010

Around mid-May, we noted in a Facebook post (with this video) that Insights for fanpages will now show how many people have hidden your updates from their news feed. If it sparked your curiosity, maybe you went and saw how many people have chosen to hide you. But then what? There’s nothing you can do about those lost fans. You can’t send them a reminder that they’ve hidden you or a promise to do better. The best you can do is try to pinpoint a cause for any flux (maybe you were promoting a big event and went overboard). If your graph looks more like a steady incline, though, it might be time to rethink your posting strategy.

Now this isn’t the end-all-be-all list of Facebook Post Categories, but after some consideration, we think posts from businesses fall into one of the following ilks:

  1. Horn-toots for the company.
  2. Horn-toots for an employee or employees.
  3. Horn-toots for clients, partners, or causes.
  4. Links to information.
  5. Requests for response.
  6. Idle chatter.

Now, there is a time and place for horn-tooting. And there’s even more time and place for horn-tooting the merits of others, like local business, your clients, or the latest fundraising campaign. But how much is too much? Dominating your customers walls is not the goal, and certainly being absent is not good either. What is the right ratio of types of posts to frequency that will leave you with lots of impressions, but few hiders?

Unfortunately, there’s no way of knowing. Even assuming you are putting out a great ratio of self-promotion to outside-promotion and being an engager instead of yacker, it still depends on your audience. The number of times you appear on their wall varies by how much you post, of course, but also how many friends they have, how often they post, and whether or not they are set to “Top News” or “Most Recent.”

Then, of course, there is your content. How much meaty content can you reasonably expect to have in a given period of time? Is it better to only post good content, or post frequently enough to be a presence in the news feed?

Here’s the good news: you can ask. Ask your customers what they think of your content and your frequency. Ask them in person. Ask them on Facebook. Not only is this a great way to engage your clients, but it’s a great way to show that you care about their opinions. The fact of the matter is that everyone is constantly trying to adjust and update their social media presence. By it’s very nature, social media is ever-fluctuating, and so are the expectations. No one will hold it against you or think less of you for asking for advice on your strategy, because they’re probably in the same boat.

We’ll start. What do you think of our social media life?

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May 182010
facebook-privacy "kpao.org"

facebook-privacy

Last week’s announcement that four NYU students were developing  a Facebook alternative suggests that they want its global dominance to shift: in the name of freedom. The students have more than raised their needed-for-development goal of $10,000 in 27 fewer days than scheduled.

But before the project, Diaspora*, is launched, we’ve found some articles that can be used in the meantime:

1) A timely article entitled “Facebook’s Gone Rogue; It’s Time for an Open Alternative” which discusses the viral, yet ambiguous, nature of its privacy laws, or lack thereof.

2) ReclaimPrivacy’s tool that allows users to scan their profiles for privacy intrusion.

3) Consumer Report’s Facebook rule of thumb: “7 Things to Stop Doing Now on Facebook”

4) SaveFace: A tool that allows users to reset most user settings back to “Friends Only.”

We aren’t against Facebook; we just want our privacy back.

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