Summary:
LunaWeb is looking for a full time account manager who will be responsible for managing multiple client projects, ensuring timely delivery of our services and providing awesome client experiences.

Specific responsibilities include:
• Serving as primary account contact for multiple clients
• Managing multiple Web/software development projects at a detailed, hands-on level (includes time/resource management)
• Ensuring projects stay on budget and on time
• Planning client projects
• Communicating technical information to variety of people
• Delivering great customer/client experiences
• Relationship management
• Selling additional services to existing clients
• Communicating with the client and internal teams through various channels
• Quality assurance

Desired skills and experience:
To be successful in this position, one must thrive in a fast, changing environment; enjoy providing great client experiences; think strategically; and get things done on time. Here are some specifics we’re looking for:
• Minimum 3 years of experience in similar account management role
• Bachelor’s degree
• Track record of delivering excellent client experiences, preferably with larger accounts
• Experienced in managing multiple projects
• Basic knowledge of html (preferred)
• Basic knowledge of software/web development
• Effective decision-maker
• Great communicator: verbal and written
• Comfortable with technical conversations
• Experience in project management or project coordination is a big plus

About Us:
We are an established company that thinks like a startup. We are professionals who take our business and our fun seriously. We care about our team, our clients and our community. We are flexible and are continually learning new things. We are looking for people who help us deliver great client experiences and grow our business.

To Apply:
Send us your resume (careers [at] lunaweb [dot] com) with Account Manager as the subject. Tell us in a few paragraphs why you would be a great addition to the LunaWeb team. And please include references – we do check.

Steve, the new guy

Hello!  As the newest member of the LunaWeb family, I want to take a moment to introduce myself.  I joined the team this week as the director of business development.  And while I officially started on Monday, I was able to get an early start last week by giving a marketing presentation at BarCamp Memphis last Saturday which LunaWeb spearheads for LaunchMemphis every fall.  If you aren’t familiar with BarCamp, it’s a un-conference that has an international presence that we’ve been heading-up in Memphis for the past four years.  (All of the presentations/topics are determined by attendees’ votes first thing in the morning – hence an “un-conference”).  BarCamp is focused on the Web, tech, gadgets and how it’s all impacting the community and business. So, it was a great event for learning and networking.

I’m excited to join the LunaWeb team!  Having spent the past few years developing online marketing efforts, I’m happy to join a company whose main goal is to help their clients effectively grow their businesses online.

I’d love to connect with you online.  I’m on LinkedIn and Twitter.  I can also be reached by email: steve [at] lunaweb [dot] com (it’s typed this way to avoid spambots).  Please let me know if I can be of service to you.

I look forward to seeing you online!

Best,
Steve Phipps

P.S.  Below is a copy of my presentation from BarCamp.  Please share your thoughts on any great (or not so great) campaigns that I didn’t cover.

Summary:

We are scouting to bring on a knowledge-hungry and results-driven C# Developer for a full-time position. You’d need to maintain and support existing code in .NET and other languages (see below). Along with the required skills listed below, we are looking for a developer with solid people skills and a willingness to learn (if you “know-it-all”, we’re not a good fit) because this industry waits for no one.

Bare Minimums:

• Custom software developer
• C# in a .NET environment
• SQL Server

Required Skills:

• 1-5 years of development experience with a fair mix of the following: C#, .Net, Visual Basic, Classic ASP, PHP, JavaScript, VBScript, Ajax, DHTML, Database and Visual Studio experience.
• Solid knowledge of Windows OS environment
• Integrated software/hardware development
• Technical troubleshooting of alphas and legacy applications
• Proficient verbal and written communication skills

Working Environment:

• Business Casual, 8-5

If qualified and interested please send resume or LinkedIn URL to careers@lunaweb.com

Salary: D.O.E.

Job Type : Full Time / Permanent

Experience : 1-5 years

We’re looking for a skilled and talented front-end web developer to join our team.

Qualified candidates will:

• Know the differences between the several DOCTYPEs and how to code for each
• Be able to carve PSD files into functional pages using purely CSS for styling
• Be able to carve new and fix existing websites to look and function the same across supported browsers
• Be able to integrate back-end code with front-end code
• Be able to modify and update Flash SWF files built using ActionScript 2.0 or 3.0
• Be able to create new and modify existing jQuery code
• Be familiar with current HTML Standards (HTML 4.01 Transitional and XHTML 1.0 Transitional mostly)
• Be familiar with current CSS Standards
• JavaScript
• Have experience with Adobe Photoshop
• Have experience with Adobe Flash
• Basic Classic ASP, PHP, ColdFusion, and ASP.Net knowledge for front-end integration (or the ability to learn it, as necessary)

We’d love to see someone who also:

• Uses progressive enhancement methodologies to build websites
• Follows semantic HTML methodologies
• Is able to build unobtrusive JavaScript features
• Is able to carve new and fix existing websites to look and function the same across all browsers
• Is able to carve layouts that allow for dynamic user content
• Knows what CSS media types are and how to use them
• Knows the differences between GIF, PNG-8, PNG-24, and JPG files and how to optimize all images for quality maximization and size reduction
• Able to keep a URL/folder structure clean and intuitive where everything is easy to find and very little sifting needs to be done
• Knows and uses ALT attributes

• Support local startups by participating and supporting Launch Memphis activities
• Learn about the startups that are afoot and support them as individuals and businesses
• Give local startups an extra double-shot of consideration

Here’s what you do:

1. Sign-up to be a beta tester at stiQRd.com
2. Tell your retailer friends to email stiQRd for more info at social@stiqrd.com
3. On Twitter, follow @stiqrd and @launchmemphis
4. On Facebook, LIKE stiQRd and LaunchMemphis (& LunaWeb while there)
5. Bring your awesome ingeniousness to 48Hour Launch and have an experience you’ll never forget.
6. If you can’t make it to the entire event, show up at Emerge Memphis at 516 Tennessee St. on Sunday Jan30 at 6:00pm and for when the new startups present their businesses and cheer them on!

The Account/Project Manager is responsible for assisting building strong account satisfaction, retention, and growth for high-priority, high-demand accounts. The position primarily entails:

• Providing consistent and ongoing communications between client, internal team members, and management to ensure that client issues/concerns feedback are handled proactively and efficiently, and that all deliverables are of highest caliber
• Building strong client relationships through regular, proactive, value–added communication
• Developing customized solutions based on the client’s business objectives
• Provide recommendations to the client, having a forward-thinking mindset to move their business forward
• Developing proposals and related business documentation
• Proactively seek new business opportunities within assigned accounts in an effort to grow account

We need from you:

• Great client management and interpersonal skills
• Experience and understanding of website development, analytics, content management, branding, pr, online marketing and tech
• Ability to author/edit html, working knowledge of Photoshop
• An attitude of delivering a flawless work product
• High diligence and organization skills
• Strong collaborative preferences
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with maturity, integrity, and reliability
• Ability to break a project down, assign, and prioritize tasks
• Critical thinking and problem solving skills
• Exemplary verbal and written communication skills
• Strong customer needs assessment and attentiveness

Requirements:

• Bachelors Degree
• 5 years experience in Web Industry
• 10 years experience in business environment
• Complete familiarity with standard corporate business processes

Please send inquiries to:

careers [at] lunaweb.com or
within LinkedIn, connect/email with http://www.linkedin.com/in/davebarger

Please include:

• PDF of resume (or LinkedIn profile url)
• Why you’re considering this position

Thank you! For more about LunaWeb, please visit www.LunaWeb.com. All inquiries are confidential.

Now this isn’t the end-all-be-all list of Facebook Post Categories, but after some consideration, we think posts from businesses fall into one of the following ilks:

1. Horn-toots for the company.
2. Horn-toots for an employee or employees.
3. Horn-toots for clients, partners, or causes.
4. Links to information.
5. Requests for response.
6. Idle chatter.

Now, there is a time and place for horn-tooting. And there’s even more time and place for horn-tooting the merits of others, like local business, your clients, or the latest fundraising campaign. But how much is too much? Dominating your customers walls is not the goal, and certainly being absent is not good either. What is the right ratio of types of posts to frequency that will leave you with lots of impressions, but few hiders?

Unfortunately, there’s no way of knowing. Even assuming you are putting out a great ratio of self-promotion to outside-promotion and being an engager instead of yacker, it still depends on your audience. The number of times you appear on their wall varies by how much you post, of course, but also how many friends they have, how often they post, and whether or not they are set to “Top News” or “Most Recent.”

Then, of course, there is your content. How much meaty content can you reasonably expect to have in a given period of time? Is it better to only post good content, or post frequently enough to be a presence in the news feed?

Here’s the good news: you can ask. Ask your customers what they think of your content and your frequency. Ask them in person. Ask them on Facebook. Not only is this a great way to engage your clients, but it’s a great way to show that you care about their opinions. The fact of the matter is that everyone is constantly trying to adjust and update their social media presence. By it’s very nature, social media is ever-fluctuating, and so are the expectations. No one will hold it against you or think less of you for asking for advice on your strategy, because they’re probably in the same boat.

We’ll start. What do you think of our social media life?

“They’ve pulled the carpet out from under your feet. They gave you an expectation of privacy. And they have reneged on that deal. They are in for some hot water. They are being viewed as a utility.”

If you Google “define utility,” the first result is a definition from Princeton: “a company that performs a public service; subject to government regulation.”

The Memphis-based Facebook Free Friday movement wasn’t the only backlash Facebook faced this weekend – QuitFacebookDay.com had 34,000 users committed to quit the social media site on Memorial Day, May 31. However, that’s 34,000 of 400 million users, a mere .0085%, and there’s no word yet on how many of them actually went through with it. The QuitFacebookDay fan page still has more than 7,000 members that evidently did not really intend to delete their accounts.

Like water, gas and electricity, people are finding they simply cannot walk away from Facebook. Many have tried to abandon their accounts only to return. Many more don’t even kid themselves by trying. Sure, we can survive without Facebook. We can survive without electricity, too, but do we want to? No. But the costs, distribution and regulations that allow us to enjoy electricity, and now  Facebook too, must be government regulated.

The new Facebook privacy controls are better, but still not totally comprehensive. For instance, the controversial “Pilot Program” is still opt-in, the opt-out check box is still buried in layers of settings, and it’s still unclear to the average user what in the world the Pilot Program even is.

Amid the din of users’ outcries, both Facebook and Google received letters from Representative John Conyers of Michigan demanding an explanation of their recent privacy violations. As the Chairman of the House Judiciary Committee, Rep. Conyers is positioned to bring forth a hearing against the two groups and introduce legislation to regulate online privacy. It would appear that Facebook’s reluctance to operate under its members’ expectations will almost certainly result in legislative measures for controlling the utility of social media.

Take our friend, Mari Smith. Mari and I shared the stage at an unconference session on Facebook for Business in Seattle in 2007. We’ve both been blowing the Facebook horn ever since. Mari has educated and enriched so many people about the potentials of Facebook, and many of her fans are making realities of dreams. Anybody that’s ever spent more than a few moments with Mari sees Facebook in new and exciting ways. She’s also enlightened thousands on the merits of the feature that now leaves that bit of wisdom painfully empty to all but a small percentage (the Facebook affluent). Mari is a wonderful person. Solid, and she certainly would not treat people the way Facebook has. This conflict is why there is a deeper problem.

As a consultant, your clients are expecting you to know the best solutions from the best companies. You and your clients expect these companies to be morally compatible with you. There are a huge number of great people who consult and recommend Facebook. However, Facebook is tipping a moral scale. In order for consultants to continue to recommend Facebook, we will have to idealistically be divorced of Facebook. We will have to table Facebook as questionable while, for the time being, recommend Facebook while identifying the risk.

The risk in doing anything with Facebook is suddenly high. They’re a wild card.

This will hold true unless Facebook’s reputation becomes a liability instead of an asset. If we get to a point where people regard Facebook negatively, a business won’t want a Facebook badge on its website.

We want Facebook to get it together. Maybe you’d like to participate in a boycott next Friday, May 28 via Facebook Free Friday. Facebook is a great tool, but it can’t continue with these outrageous and repeated changes. Facebook’s story keeps repeating: “oh crap, we didn’t know this meant so much to you. Here, we’ll put this band-aid right here and make it feel better… because we care. Really.”

Do you feel Facebook is now high risk? Comfortable with Facebook?