The Rejected Connected

by lunaweb on March 20, 2009

Dave Barger, from LunaWeb, was able to make it to the interactive portion of South By SouthWest (SXSW) this past week.  This massive, Austin, TX based, conference has a heavy focus on learning and sharing information on technology and Web 2.0.  But what has typically been a festive, party atmosphere, took on a more serious tone in the face of  a sinking a economy populated by businesses struggling to stay afloat.

One bright spot in the midst of this gathering, was the serendipitous and spontaneous creation of several unconference-like core conversations.  Dave was lucky enough to be a part of one of these conversation, when several SXSW attendees converged on a session that had reached max capacity.  These 50+ rejects went on to form there own conversation group, “The Rejected Connected”.

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TweetHall – Rejected Connected from LunaWeb on Vimeo.

The discussion became a valuable mindshare of best practices for Twitter.  The group ranged from people brand new to Twitter, to Twitter application developers.  Everyone was able to contribute, and everyone walked away with a headful of new ideas to ponder.  The key takeaways for the session from Dave’s blog were:

- Using a good photo of only your face.
- Share your twitter handle everywhere.
- Don’t use the profile URL to merely link back to your twitter page.
- Multiple users of one org’s twitter account can end tweets in “/fl” that being /(first initial)(last initial) or state the person tweeting in the profile description.
- Be genuine and don’t be uptight about tweeting, just get out there.
- Don’t protect your tweets and still try and seek out people to follow (the analogy of “going to a cocktail party and locking yourself in the bathroom” was shared).

There was great discussion on the best way to manage a corporate identity on Twitter. Deceptively tricky questions like, “How much of myself do I put into my corporate Twitter account?” and “If I choose to have multiple Twitter accounts, what’s the best way to keep up with them?” were debated at length.

Tiffany Winman, one of the attendees, did a great job of nailing down the rationale behind marketers using Twitter. “Awareness/traffic; viral buzz; lead generation; increased customer satisfaction and loyalty via increased community networking, identifying and fostering relationships among employees and customers; generally decreases in costs and resources from traditional marketing methods; research on brand image, public sentiment, hot topics to improve messaging and product/service development.”

Otis Maxwell also had some valuable insight into how a previous session at SXSW provided further illumination on the spontaneous hallway discussion.

If you’d like to see the twitter conversation that resulted from this ad hoc gathering, search for #tweethall on twitter.

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blogpost by lunaweb is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.

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